At Jewelry Savers, we want you to love your purchase. If you’re not completely satisfied, our return policy is designed to provide a smooth and hassle-free experience.
Please note: This policy applies to online purchases only and may differ from our in-store return policy.
1. Eligibility for Returns
  • Items must be returned within 14 days of delivery.
  • Products must be unworn, unwashed, and in original condition with all tags attached.
  • Customized or personalized items are non-returnable unless defective.
2. How to Initiate a Return
  • Contact our Customer Service team at monica@jewelrysavers.com or (316) 683-9215 to request a return.
  • Include your order number and reason for the return.
  • You will receive instructions for shipping the item back to us.
3. Refunds
  • Once the returned item is received and inspected, we will process your refund.
  • Refunds are issued to the original payment method and may take 5–10 business days to appear on your account.
  • Shipping charges are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
  • Exchanges are subject to product availability.
  • Contact us to request an exchange, and we will provide instructions.
5. Damaged or Defective Items
  • If your item arrives damaged or defective, please notify us within 7 days of delivery.
  • We will provide a replacement or full refund, including shipping costs.
6. Shipping Returns
  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Contact Us